Service & Support_High Precision

How about the participation in the exhibition?: NaiGu actively participates in various industry exhibitions, including the China CNC Machine Tool Show, Shanghai International Machine Tool Show, Suzhou SME International Machine Tool Show, and Dongguan International Machine Tool Show. Specific exhibition plans will be announced in advance, and we will notify you promptly when the time comes.

What is the delivery time for "Nai Gu" products?: The delivery time for regular products is 7-15 working days, while the delivery time for customized products needs to be evaluated. Our production capacity is abundant and can meet the order requirements of customers.

Can you provide the product specification?: Sure, we provide detailed product specifications. Based on the type of product you need, we can customize and send the corresponding specification information for you.

Specific product introduction?: Naigu's main products include small modulus CNC gear hobbing machines and horizontal gear hobbing machines, specifically designed for precision gear machining.

What are the types of CNC gear hobbing machines?: CNC gear hobbing machines are divided into two types: vertical and horizontal, meeting the needs of different machining scenarios.

What are the application areas of the Nega gear hobbing machine?: Currently, our products are widely used in various industries, including aerospace, automotive, electromechanical, machinery, power tools, smart home, home appliances, and many more.

Is customization service required?: We support customized services, and can adjust product parameters and functions according to your specific needs, achieving personalized processing solutions.

Does the company have any system certifications and product-related certifications? Can you provide them?: Yes, our company has passed quality systems such as GB/T24001-2016/IS014001, GB/T45001-2020/IS045001, and GB/T19001-2016/IS09001, ensuring better product quality.

What are the characteristics of a robust gear hobbing machine?: Currently, our products are applied in multiple industries. As an intelligent equipment suitable for various industries, the Nega gear hobbing machine leads the market with four core advantages: equipped with a fully digital control system, it offers precise and convenient operation, enabling complex tooth profile machining; it boasts high-efficiency machining capabilities, significantly reducing production cycles and enhancing productivity; utilizing high-precision control technology, it achieves stable and reliable machining accuracy, meeting stringent process standards; with a high-rigidity body design, it operates stably and resists deformation, suitable for high-intensity continuous operations; and it supports customized machining solutions, allowing flexible adjustments according to the personalized needs of customers in different industries.

When will the order be shipped after confirmation?: After confirming the order, we will immediately arrange production and shipment, and notify you promptly. The delivery time for regular products is generally 7-15 working days, while the delivery time for customized products requires evaluation.

Can the order be changed?: It is generally not recommended to modify an order after confirmation, as we will arrange for material procurement and production scheduling in a timely manner to meet the delivery deadline upon receiving the order. If modifications are indeed necessary due to special reasons, please inform us as early as possible. I will understand the situation of each step and communicate with you accordingly.

What should I do if the product is damaged during transportation?: If the product is damaged during transportation, we will promptly arrange for our quality and engineering professionals to communicate with your company. We will provide a temporary solution within 24 hours and submit a comprehensive accident analysis and solution report within 3 working days, fully ensuring your production progress. At the same time, we will trace the root cause and implement corrective measures to prevent similar issues from happening again.

How long is the product warranty period?: The warranty period is one year. During this period, if any abnormalities occur with the product, please feel free to report to us at any time, and we will arrange dedicated after-sales personnel to handle it as soon as possible, ensuring that your issue is resolved properly. After the warranty period expires, we will provide free consultation services for life.

Does Naigu provide technical support?: We have a professional technical team, and any issues can be communicated and resolved at any time

What should I do if there is a problem with the product?: Please rest assured, our products come with a one-year warranty and we provide comprehensive after-sales service guarantees, including product consultation, usage guidance, troubleshooting, and more. At the same time, we will immediately organize our technical team to analyze and provide the best solution. Our goal is to ensure that every customer can enjoy high-quality service.

What is the production capacity of Naigu?: Our Naigu Intelligent Equipment boasts a robust production capacity and stands as a leading enterprise in the field of CNC gear hobbing machines. With a 3000 square meter production base, we achieve an annual output of 200 CNC machine tools, demonstrating stable production capacity. Through independent research and development, as well as collaborations with universities, we have obtained multiple national patents. Our products meet the GB/T10095-2008 Level 6 standard for precision and are widely used in aerospace, automotive, electromechanical, and other industries. We support customized processing and are compatible with various materials.

Does Naigu have any spare material inventory?: Yes, there is. We adopt inventory-based sales management, and have made reasonable stock preparations. At the same time, we conduct monthly product safety inventory stocking based on sales evaluation.

We are in the XXX industry and require a small-module CNC gear hobbing machine. Do you have any suitable recommendations?: I need to first understand the modulus, accuracy requirements, and number of teeth of your gear product. Based on the evaluation of the drawings, I can match a suitable machine model for you and provide a more reasonable solution.

Service & Support